Returns & Exchanges

At HIGHTIDE STORE DTLA, we want you to be completely satisfied with your home goods; if you are not happy with your purchase, we accept returns of unused items in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the items in their original boxes with all protective materials to ensure they arrive at our DTLA location without damage.

• 3.
  Shipping and Labels

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our team inspects the returned goods for quality, we will issue a refund to your original payment method within 5-7 business days.